Compliants against providers

If you have a complaint about any aspect of a service provided by any licensee, be it a petroleum, renewable energy or electricity service provider, you are advised to lodge your complaint directly with the licensee, in accordance with the Licensee’s complaints handling procedures. Full details of how you can complain against a licensee are set out in the Energy (Complaints and Disputes Resolution) Regulations, 2012 If you have exhausted the licensee’s complaints handling procedures and you remain unsatisfied, you may refer your complaint to the Authority, providing documentary proof of your contact with the licensee.